Privacy Policy
Last Updated: This Privacy Policy is effective as of March 9, 2026, except where applicable law requires advance notice (including for EU, UK, and certain U.S. state residents), in which case our prior Privacy Policy (found below) remains in effect for you until April 8, 2026 when this new Privacy Policy will then apply to you. Your continued use of our service after your applicable effective date will be acceptance of the terms of the new Privacy Policy.
1. Introduction
Synquery, Inc. ("we," "us," “Synquery”, or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our website and our expert network services.
Who We Are: Synquery operates from offices in the United States of America and we connect subject matter experts with clients seeking specialized knowledge and insights.
Scope of This Policy: This policy applies to personal information we collect about:
Potential experts and experts who participate in our network
Employees and representatives of our business clients
Visitors to our website
Legal Framework: This Privacy Policy and our efforts related to this policy are intended to comply with applicable data protection laws where applicable and in the geographical locations where we operate, including:
The European Union's General Data Protection Regulation (GDPR)
The UK General Data Protection Regulation (UK GDPR)
Other applicable United States federal and state laws
2. Information We Collect
2.1 Information About Potential Experts and Experts
We collect the following categories of personal information about individuals who may serve as experts:
Contact Information:
Name
Email address
Phone number
Professional social media profiles (such as LinkedIn)
Mailing address (when provided by an expert)
Professional Information:
Current and past employment history
Job titles and roles
Areas of expertise and specialized knowledge
Skills and qualifications
Educational background
Professional accomplishments
Certifications and licenses
Engagement Information:
Communications with our team
Participation in expert consultations, including answers you provide to questions we or our clients may ask during an engagement
If you participate in an expert engagement, visual and audio recordings of you will be made and provided to our clients and possibly in turn to our clients’ clients for their business purposes
Availability and willingness to participate
Compensation information for completed engagements
Bank account information may be provided by experts to our payment processor(s), but this information is not shared with us or required to be provided directly to us. We only use reputable payment processor(s) and experts should review the privacy policy of our payment processor(s) before providing their information to such service(s).
Scheduling preferences
Information about conflicts of interest that you may have with clients or certain subject matters
Technical Information:
IP address (when you visit our website)
Device information
Browser type
We do not knowingly collect special categories of sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes, health data, or data concerning sex life or sexual orientation, except as may be incidentally included in publicly available professional information or if you provide such information to us incident to an expert engagement or a possible expert engagement.
2.2 Information About Client Representatives
We collect the following information about employees and representatives of our business clients:
Contact and Account Information:
Name
Email address
Phone number
Job title and company
Account credentials and preferences
Communications preferences
Scheduling preferences
Usage Information:
Platform usage data
Search queries and expert requests
Project requirements and specifications
Communications with our team
2.3 Information About Website Visitors
When you visit our website, we may collect:
Technical Information:
IP address
Browser type and version
Device information
Operating system
Pages visited and time spent
Referring website and website visited immediately after our website
Geographic location (based on IP address)
Contact and Account Information. If you provide such when visiting our website, we also collect:
Name
Email address
Phone number
Job title and company
Account credentials and preferences
Communications preferences
Scheduling preferences
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance website functionality and analyze usage patterns. For more information, see Section 11 below.
3. How We Collect Information
We collect personal information through the following methods:
Publicly Available Sources, such as:
Professional networking platforms
Company websites and press releases
Public records, public websites, and public databases
Academic publications and professional directories
Industry publications and information about industry conferences or events where a person may be a featured speaker or panelist
Data Brokers: We obtain contact and professional information from third-party data brokers. These brokers have assured us that they have obtained appropriate legal bases (such as consent or legitimate interests) to collect and provide this information to us. We conduct due diligence on our data broker relationships and require assurances regarding lawful data collection.
Direct Interactions:
When you communicate with us via email, phone, or our platform
When you participate as an expert in client consultations
When you register for our services or create an account
When you respond to our outreach communications
When you provide information through forms on our website
Client Submissions: Our business clients may provide us with information about their employees and authorized users who will access our platform and may provide us with information about potential experts that they would like to interview.
Inferences: We may create inferred information based on the data we collect, such as expertise areas, likely availability, or professional interests.
4. How We Use Your Information
4.1 Use of Expert Information
We use information about potential experts and experts for the following purposes:
Expert Recruitment and Matching:
Identifying individuals with relevant expertise for client projects
Assessing the fit between an expert's background and client needs
Prioritizing outreach to potential experts
Maintaining a database of qualified experts across various fields
Tracking expert availability and engagement history
AI-Powered Scoring: We use algorithms and artificial intelligence to:
Generate expertise match scores that assess how closely an individual's qualifications align with specific client project requirements
Create willingness scores that predict the likelihood an individual would be interested in participating as an expert based on factors such as past responsiveness, engagement patterns, and professional indicators
These scores help prioritize outreach efforts. Individuals with lower scores may be contacted less frequently or not at all for specific projects. Synquery considers scores in combination with other factors when making decisions about final expert recruitment. The logic behind these scoring systems involves analyzing professional background alignment with project criteria and historical engagement patterns. Please see Section 8 which discusses your rights regarding this automated scoring.
Service Delivery:
Facilitating introductions between experts and clients
Coordinating and conducting expert interview sessions, which may be done by humans of our AI agents
Working with our payment processors to facilitate payment to experts
Managing ongoing expert relationships
Providing customer support
Improving our matching algorithms and services, which includes the use of AI agents
Verifying that experts have the qualifications/expertise they have claimed
Communications:
Sending project opportunities
Following up on previous outreach
Sharing updates about our services
Responding to inquiries
Business Operations:
Analyzing service effectiveness
Conducting quality assurance
Training our team
Improving our platform and processes
Evaluating experts’ potential conflicts of interest with respect to client engagements or potential client engagements
During engagements, we use human oversight and AI technology to monitor expert interviews for expert credibility and whether experts are using technology to assist in their answers
Legal Basis for Processing (GDPR/UK GDPR):
For individuals in the European Union and United Kingdom, we process your information based on the following legal grounds:
Legitimate Interests: We have a legitimate interest in operating our expert network business and connecting qualified experts with clients seeking their knowledge. Our legitimate interests include:
Building and maintaining a database of qualified experts to meet client needs
Matching experts with relevant client opportunities
Operating a viable business that provides income opportunities for experts
Operating an efficient expert recruitment process
Improving our services through data analysis
In conducting the balancing analysis of our legitimate interests we considered numerous factors, including:
We do not share expert contact information with any client
We process primarily professional information in a professional context
Information is largely already available through public sources,
We have human oversight over automated processing and such does not produce a legal effect on any individual
The benefits to experts through access to paid opportunities
We provide a right to object (See Section 8) and you may exercise this right to object to processing based on legitimate interests at any time as set out in Section 8 of this Privacy Policy.
Consent: We obtain your consent for specific processing activities, for instance when interacting with clients or performing expert services for us or a client of ours
Contract Performance: When you engage as an expert, we process data to perform our contractual obligations to you
Legal Obligations: We may process data to comply with legal requirements, such as tax reporting obligations and responding to legal process or subpoenas (or similar legal mandates)
4.2 Use of Client Representative Information
We use client representative information to:
Provide access to our platform and services
Authenticate user accounts and ensure security
Communicate about projects and expert matches
Process service requests
Maintain client accounts
Send service-related notifications
Provide customer support
Improve our platform based on usage patterns
Legal Basis (GDPR/UK GDPR): For EU/UK client representatives, we process this information to perform our contract with your employer and based on our legitimate interests in providing high-quality services and maintaining customer relationships.
4.3 General Business Purposes
We may use information for:
Improving our services and platform
Conducting data analysis and research to enhance matching quality
Ensuring security and preventing fraud or unauthorized access
Complying with legal obligations
Protecting our rights and interests
Responding to legal process
Enforcing our terms of service
Maintaining business records
Important Note on Data Minimization: We collect and retain only the personal information that is reasonably necessary and proportionate to fulfill the purposes described in this policy.
5. How We Share Your Information
5.1 Sharing Expert Information with Clients
We share the following information about experts with our clients:
Name
Professional background and employment history
Areas of expertise, skills, and qualifications
Educational credentials
Relevant professional experience
Summary of expertise relevant to the client's project
We do NOT share expert email addresses or direct contact information with clients. All communications between clients and experts are facilitated through our platform or coordinated by our team.
5.2 Service Providers and Processors
We share personal information with trusted service providers who assist us in operating our business. Our service providers include:
· Cloud hosting and storage providers, email and productivity platforms, database management services
· Customer relationship management (CRM) systems, payment processors, customer support platforms
· Email delivery services, SMS providers, video conferencing platforms
· Website analytics providers, security monitoring services, backup and disaster recovery services
5.3 We do not share information with Data Brokers
As mentioned in Section 3, we obtain data from data brokers but we do not share or sell expert information back to data brokers or to other similar third parties.
5.4 International Transfers
While based in the United States, we may share information with clients and service providers located outside the US, including in the European Union and United Kingdom.
When we transfer personal information from the EU or UK to the United States or other countries, we implement appropriate safeguards to ensure that adequate safeguards are in place to protect your information regardless of where it is processed.
5.5 Business Transfers
We may transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets; to the extent that such a transaction results in you being a current or prospective customer, expert, vendor or other third party point-of-contact for both the portion of the business that is transferred and the portion that remains with us, your information may be both transferred to the transferee and retained by us. To the extent permitted by applicable law, we may share your information with a prospective buyer or transferee of the business as part of the diligence process provided that we require any such third party to maintain the confidentiality of your information and protect it with appropriate technical and organizational security measures. We will provide notice when applicable law requires notice of such a transfer or notice of a change to a different privacy policy maintained by the acquiring entity.
5.6 Legal Requirements and Protection of Rights
We may disclose personal information when required by law or when we believe in good faith that disclosure is necessary to:
Comply with legal processes, court orders, subpoenas, or government requests
Enforce our agreements, terms of service, and policies
Protect our rights, property, or safety, or that of our users or others
Prevent fraud, security threats, or illegal activity
Respond to claims of rights violations
Protect against legal liability
5.7 With Your Consent
We may share your information for other purposes with your explicit consent.
Important: We do not "sell" personal information as defined under applicable state privacy laws. We do not share personal information for cross-context behavioral advertising or other similar targeted advertising.
6. Data Retention
6.1 Expert Information
We retain information about experts and potential experts based on the following criteria:
Active Database Maintenance: We retain expert information for as long as necessary to fulfill our business purposes, including:
Maintaining an active database of qualified experts
Matching experts with future opportunities that may arise
Maintaining historical records of engagements
Complying with legal and regulatory obligations
Default Retention Period: We retain expert information indefinitely to enable ongoing matching with client opportunities, unless:
You request deletion of your information
We determine retention is no longer necessary for legitimate business purposes
Legal requirements mandate deletion
The information becomes outdated or inaccurate and cannot be corrected
Deletion Upon Request: Upon receiving a verified deletion request, we will delete your information from active systems within the timeframes required by law, except where retention is necessary for:
Completing transactions or providing services you have requested
Complying with legal obligations
Detecting security incidents or fraud
Exercising or defending legal claims
Internal purposes reasonably aligned with your expectations
6.2 Client Information
We retain information about client representatives during the term of our business relationship with our client. After the relationship between us and our client ends:
Active account information is deleted within 90 days unless ongoing services require retention
Historical project records may be retained for legitimate business purposes
Clients may request expedited deletion of their information
6.3 Website Visitor Information
We retain website analytics and log data for 24 months unless required by law to retain longer or delete sooner.
6.4 General Retention Principles
Our retention periods consider:
The nature and sensitivity of the information
Potential risks from unauthorized use or disclosure
Legal, regulatory, accounting, and reporting requirements
Business operational needs
Your preferences and requests
The purposes for which we collected the information
We conduct periodic reviews of retained data and securely delete information when retention is no longer justified.
7. Data Security
We employ a number of technical, administrative and physical security measures designed to protect your data. However, no method of transmission or method of electronic storage is completely secure, so we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at privacy@synquery.ai.
8. Your Privacy Rights
Your rights vary depending on your location and the laws that apply to you. We provide processes to honor data subject requests consistent with this Privacy Policy and as required by applicable law.
8.1 Rights for All Individuals
Right to Access: You may request information about what personal data we hold about you and obtain a copy of that data.
Right to Correction: You may request correction of inaccurate or incomplete information.
Right to Deletion: You may request deletion of your information, subject to certain legal exceptions where we must retain data.
Right to Opt-Out of Communications: You may unsubscribe from non-essential communications at any time using the unsubscribe link in emails or by contacting us.
8.2 Additional Rights for California Residents (CCPA/CPRA)
If you are a California resident or a resident of another state that has privacy laws that grant residents the rights described below, you have the following rights in addition to the ones mentioned in Section 8.1:
Right to Know: You may request that we disclose:
The categories of personal information we've collected about you
Categories of personal information we've collected
Categories of sources from which we collected the information
The business or commercial purposes for collecting, selling, or sharing the information
The categories of third parties to whom we disclose personal information
The specific pieces of personal information we've collected about you
Whether we have disclosed your personal information for a business purpose, and if so, the categories of personal information received by each category of third-party recipient.
Right to Delete: You may request deletion of personal information we collected from you, subject to certain exceptions under California or other applicable law.
Right to Correct: You may request correction of inaccurate personal information we maintain about you.
Right to Opt-Out:
Sale of Personal Information: We do not sell personal information as defined by the CCPA.
Sharing for Cross-Context Behavioral Advertising: We do not share personal information for targeted advertising purposes.
Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes that trigger this right under the CPRA.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. This means we will not:
Deny you goods or services
Charge different prices or rates
Provide a different level or quality of services
Suggest you will receive different prices or services
Authorized Agents: You may designate an authorized agent to make requests on your behalf. The agent must provide:
Written authorization from you
Proof of their identity
Verification that they are registered with the California Secretary of State (if a business)
Shine the Light: California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.
Additional Rights for EU and UK Residents (GDPR/UK GDPR)
If you are in the European Union or United Kingdom, you have rights in addition to the ones set forth in Section 8.1:
Right to Object: You may object to processing of your personal data based on legitimate interests. Upon receiving your objection, we will cease processing unless we demonstrate compelling legitimate grounds that override your interests, or for establishment, exercise, or defense of legal claims.
Right to Restrict Processing: You may request restriction of processing in certain circumstances:
While we verify the accuracy of contested data
When processing is unlawful but you prefer restriction to deletion
When we no longer need the data but you need it for legal claims
While we verify whether our legitimate grounds override your objection
Right to Data Portability: You may request a copy of personal information you provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
Right to Withdraw Consent: Where we rely on consent as the legal basis for processing, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.
Right to Lodge a Complaint: You may file a complaint with your local data protection authority if you believe we have violated your data protection rights. This right does not affect any other legal remedies available to you.
· EU residents: Contact your national supervisory authority. Find your authority at: https://edpb.europa.eu/about-edpb/board/members_en
· UK residents: Contact the Information Commissioner's Office (ICO) at ico.org.uk
Automated Scoring Systems: Our AI-powered scoring systems:
Do not produce legal effects concerning you
Do not significantly affect you in terms related to GDPR, as they are used only for internal prioritization with human oversight
You do have the right to:
Request human intervention in decisions
Express your point of view
Contest decisions influenced by the scores
Obtain an explanation of the decision and challenge it
If you believe our scoring systems significantly affect you, please contact us at privacy@synquery.ai to discuss your concerns.
8.3 Appeals Process
For U.S. State Residents (where applicable): If we decline to take action on your request, you have the right to appeal our decision. To appeal:
Submit your appeal in writing to our Privacy Team (privacy@synquery.ai) within a reasonable time after receiving our decision
Include your original request reference number and explain the basis for your appeal
We will respond to your appeal within 45-60 days (depending on state law)
If we deny your appeal, we will, where required by law, provide information on how to contact your state attorney general to submit a complaint
For EU/UK Residents: You may lodge a complaint with your supervisory authority at any time, regardless of whether you pursue an appeal with us.
8.4 Special Note on Willingness Scores and Expertise Matches
Our willingness scores and expertise match scores involve some aspects of automated profiling. Here's what this means for you:
We analyze your professional information to predict your fit for projects and likelihood of engagement.
We allow you to:
Object: You may object to use of your information in our scoring at any time
Opt-Out: You may opt out of our scoring that produces legal or similarly significant effects. We do not believe that our scoring systems have any legal or similar effect on you, but we will honor opt-out requests, nonetheless.
Explanation: You may request an explanation of how your score was calculated
Human Review: You may request that a human review any decision significantly influenced by automated scoring
How to Exercise These Options: Contact us using the information in Section 8.6 below and specify that you are objecting to, or opting out of, the use of your information in our scoring systems. We will:
Remove you from scoring systems
Ensure any future decisions about contacting you involve only human judgment
Retain your information only if we have other legal bases for processing
8.5 Verification of Requests
To protect your privacy and security, we may need to verify your identity before processing rights requests. Our verification process may include:
For Access and Deletion Requests:
Matching information you provide with information we have on file
Requesting additional documentation (e.g., government-issued ID)
Using two-factor verification through email or phone
For high-risk requests, requiring additional verification steps
For Authorized Agent Requests:
Proof of authorization from you (signed permission)
Verification of the agent's identity
In some cases, direct confirmation from you
We will promptly respond to verification requests. If verification is required, we cannot fulfill your underlying request until identity is verified.
8.6 How to Exercise Your Rights and Contact Us
To exercise any of these rights, please contact us at:
Email: privacy@synquery.ai
Mail: Synquery Privacy Team, 1131 4th Ave S, Suite 230, Nashville, TN 37210
Response Timeframes: We will respond to verified requests within:
CCPA/CPRA: 45 days (extendable by 45 additional days if needed)
Other U.S. State Laws: 45-90 days depending on state requirements
GDPR/UK GDPR: 30 days (extendable by 60 additional days for complex requests)
We will inform you if we need additional time and explain the reason for the extension.
What We Need From You:
Your full name
Email address or other contact information we have on file
Specific request (access, deletion, correction, opt-out, etc.)
Information to help us locate your records
If we request such, verification information as described in Section 8.5
No Fee for Requests: We will not charge a fee to process your request unless:
The request is manifestly unfounded or excessive
You request multiple copies of the same information
If a fee applies, we will notify you and explain why before processing your request.
9. Children's Privacy
We do not knowingly collect personal information from individuals under 18 years of age. Our services are directed to adult professionals.
If We Learn of Child Data: If we become aware that we have collected information from a person under 18, we will:
Delete the information promptly
Not use it for any purpose
Not disclose it to third parties
Parental Rights: If you believe we have collected information about your child, please contact us immediately at privacy@Synquery.ai.
Additional Protections: Under certain state laws, additional protections apply to minors under 16 or 18, including requirements for parental consent for data sales and targeted advertising. We do not engage in any practices related to children and therefore these provisions do not apply to us.
10. Third-Party Links and Services
Our website and communications may contain links to third-party websites, services, or resources that are not operated by us.
Not Responsible for Third Parties:
We are not responsible for the privacy practices of these external sites
These third parties have their own privacy policies
We do not control their data collection or use
Linking does not constitute endorsement
Your Protection: We encourage you to review the privacy policies of any third-party sites you visit. Be cautious about providing personal information to external websites.
Social Media: Our website may include social media features (like share buttons). These features may collect your IP address and page visit information and may set cookies. Social media features are governed by the privacy policies of the companies that provide them.
11. Cookies and Tracking Technologies
We use cookies and similar technologies on our website for various purposes.
11.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit.
11.2 Types of Cookies We Use
Essential Cookies (Strictly Necessary):
Required for website functionality and security
Enable you to navigate the site and use features
Cannot be disabled without impairing site functionality
Examples: Session management, authentication, security
Performance/Analytics Cookies:
Help us understand how visitors use our site
Collect anonymous usage statistics
Identify popular content and pages
Examples: analytics, usage tracking
Data collected: Pages visited, time on site, navigation paths, device/browser information
Functional Cookies:
Remember your preferences and settings
Enhance your experience
Examples: Language preferences, region settings
We Do Not Use:
Advertising/targeting cookies
Cross-site tracking cookies
Third-party advertising networks
11.3 Other Tracking Technologies We May Use
Web Beacons (Pixel Tags): Small graphics embedded in web pages or emails to track user activity and email open rates.
Log Files: Automatically collected information about your visit, including IP address, browser type, pages viewed, and timestamps.
Local Storage: HTML5 local storage for maintaining application state and preferences.
11.4 Managing Cookies
Browser Controls: Most browsers allow you to:
View and delete cookies
Block cookies from specific sites
Block all cookies
Delete cookies when you close the browser
Impact of Disabling Cookies: If you disable certain cookies, some website features may not function properly. Essential cookies are required for the site to work.
11.5 Cookie Consent for EU/UK Visitors
For visitors from the European Union and United Kingdom:
You can manage cookie preferences through our cookie banner
You can withdraw consent at any time through your browser settings
Essential cookies are placed based on legitimate interests in website operation
11.6 Do Not Track Signals
Our website does not currently respond to "Do Not Track" (DNT) browser signals because there is no universally accepted standard for how to interpret or respond to DNT signals. We will update this policy if industry standards develop and we implement DNT response mechanisms.
12. Changes to This Privacy Policy
Updates to this Privacy Policy take effect immediately upon posting for residents of jurisdictions that do not require advance notice. For residents of jurisdictions requiring advance notice of material changes (including the European Union, United Kingdom, and certain U.S. states), changes take effect 30 days after notice is provided, or as otherwise required by applicable law.
We may update this Privacy Policy periodically to reflect:
Changes in our practices
New legal requirements
Technology developments
Service enhancements
Notice of Changes:
Material Changes: For significant changes that affect your rights or how we use your information, we will provide prominent notice such as:
Email notification to registered users and active experts
Prominent banner on our website
Direct notification to clients
Non-Material Changes: For minor changes (such as clarifications or administrative updates), we will:
Update the "Last Updated" (or similar reference) in this policy
Post the revised policy on our website
Your Continued Use: Your continued use of our services after changes take effect constitutes acceptance of the updated policy, unless the change requires your explicit consent under applicable law.
Reviewing Changes: We encourage you to review this Privacy Policy periodically. We maintain an archive of previous versions available upon request.
California residents will receive at least 30 days' notice of material changes.
13. International Users
Data Processing Locations: While Synquery is based in the United States, we may process information about individuals located worldwide, including in the European Union, United Kingdom, and other countries.
EU/UK-Specific Information:
Data Controller: Synquery is the data controller for your personal information.
Legal Bases: We process EU/UK personal data based on:
Legitimate interests (expert recruitment and matching)
Consent (where required)
Contract performance (for engaged experts, clients, and authorized users)
Legal obligations (compliance requirements)
14. Additional State-Specific Information
14.1 California-Specific Disclosures
Categories of Personal Information Collected (Last 12 Months):
Identifiers (names, email, phone)
Professional information (employment history, expertise)
Internet activity (website usage, IP addresses)
Inferences (expertise scores, willingness scores)
For employees of our clients, their names, contact information, login credentials
Business Purposes for Collection:
Providing expert network services
Matching experts with client opportunities
Communications and customer service
Service improvement and analytics
Providing service to our clients and their employees
Categories of Third Parties:
Service providers (technology, cloud storage, email)
Business clients (for expert matching and receiving our services)
Sale or Sharing: We do not sell or share personal information as defined by CCPA.
Retention: See Section 6 for detailed retention information.
Sensitive Personal Information: We do not collect or use sensitive personal information in ways that trigger opt-out rights under CPRA.
Financial Incentives: We do not offer financial incentives for personal information.
California Shine the Light: California residents may annually request information about disclosures to third parties for direct marketing. We do not disclose personal information for others' direct marketing.
14.2 Nevada-Specific Rights
Nevada residents may opt out of the sale of certain covered information. We do not sell covered information as defined under Nevada law. If our practices change, we will update this policy and provide an opt-out mechanism.
15. Definitions
To help you understand this policy, here are definitions of key terms:
Data Broker: A business that collects and sells personal information about consumers with whom it has no direct relationship.
Data Controller: An entity that determines the purposes and means of processing personal data.
Personal Information/Personal Data: Information that identifies, relates to, or could reasonably be linked with a particular individual or household.
Processing: Any operation performed on personal data, including collection, use, storage, disclosure, or deletion.
Sell/Sale: Providing personal information to third parties in exchange for monetary or other valuable consideration. We do not sell personal information.
Sensitive Personal Information: Information revealing racial/ethnic origin, religious beliefs, health data, sexual orientation, biometric data, genetic data, precise geolocation, or other categories specified by law.
Share/Sharing for Cross-Context Behavioral Advertising: Disclosing personal information to third parties for targeted advertising based on activities across different contexts. We do not engage in this practice.
Language: This policy is provided in English. If translated versions are provided, the English version shall prevail in case of any inconsistency.
Synquery can be contacted at: privacy@synquery.ai
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Prior Privacy Policy
Company recognizes the importance of protecting your personal and financial information when you visit our website located at www.synquery.ai (“Website”). The following information is designed to help you understand the information collection practices at this Website.
By visiting this Website, you are accepting the practices described in this Privacy Policy. If you do not agree to this policy, please do not use this Website. Please review the Terms and Conditions of Use to learn of other terms and conditions applicable to your use of this Website.
Changes to this Privacy Policy
Company reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time for any reason. Such changes shall be effective immediately upon posting. We suggest that you review this policy periodically for changes. The current version of this Privacy Policy can be accessed from the link on our homepage, or at the bottom of our other Website pages. You acknowledge that by accessing our Website after we have posted changes to this Privacy Policy, you are agreeing to the terms of the Privacy Policy as modified.
Information Collection and Use
Personally Identifiable Information:
The personally identifiable information you submit to our Website is used only to service your account and/or to provide you with information on Company products and services. The types of personal information that may be collected at our Website include: name, address, e-mail address and telephone number. We will not sell, share or rent your personally identifiable information to others in contravention of this Privacy Policy. Please contact us by email or telephone as specified below to update your account information whenever such information ceases to be complete or accurate.
Additionally, if you are accessing parts of this Website that are password protected, then (a) once you submit your password and enter, this Website will recognize who you are and collect all information that you submit, including all electronic information (including all transaction information), and (b) any information collected about you from this Website may be associated with other identifying information that we have about you.
Aggregate Information:
We generally record certain usage information, such as the number and frequency of visitors to our Website. This information may include the websites that you access immediately before and after your visit to our Website, the Internet browser you are using and your Internet Protocol (IP) address. If we use such data at all it will be on an aggregate basis, and we will not disclose to third parties any information that could be used to identify you personally.
INFORMATION WE COLLECT FROM YOU
In the course of your use of the Website, we may obtain the following information about you as described below. We collect this data for the purposes described under “How We Use Your Information”.
SIGNING UP FOR SERVICES; USER INFORMATION
Information you provide prior to any registration process, such as your email when you provide it to us;
Information that you provide during any registration process, including in connection with a co-branded offer (such as your name, company name, email address, phone number, billing address or credit card information, geographic location and industry), when you call or email us (for support or otherwise) or when you use our products or services;
And Payment information that you provide to us (by way of our Website or otherwise) when you purchase some of our products and services, including credit card data.
USE OF SERVICES, WEBSITE VISITS AND SUPPORT
Data relating to your online activity on our Websites, including the following:
· IP address
· browser type and version
· geographic location
· pages you view
· how you got to our Website and any links you click on to leave our Website
· when you update your information or communicate with us
· metadata about your use and your contacts’ use of our Website and your emails you send (including clicks and opens)
· your interactions with any videos we offer
· issues you encounter requiring our support or assistance
· any device or other method of communication you use to interact with the Website
· Your telephone conversations with us (which we may monitor or record).
We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.
SOCIAL MEDIA
Information from third party social networking sites, including information that social networking sites provide to us if you use your credentials at such social networking sites to log into our Website (such as your name and email address to pre-populate our sign-up form).
The information you allow us to access varies by social networking site, and depends on the level of privacy settings you have in place at the social networking site. You can control and find out more about these privacy settings at the applicable social networking site.
OTHER SOURCES
Information you provide to us at seminars or to our partners;
Information you provide to us in surveys;
Information that is publicly available; and
Information you consent to us receiving from third parties.
HOW WE USE YOUR INFORMATION
We have a legitimate interest in running a successful and efficient business and in providing you with services and useful content, and we use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:
To provide the requested services to you;
To provide you with useful content;
To ensure the proper functioning of our services
To offer and improve our services;
To provide you with requested information or technical support
To facilitate your movement through our websites or your use of our services;
To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);
To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
To diagnose problems with our servers or our services;
In connection with our security and compliance programs;
To administer our websites;
To communicate with you;
To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);
To assist us in offering you a personalized experience or otherwise tailor our services to you; and as otherwise described in this privacy policy.
Cookies:
Cookies are small text files that are stored in your computer’s memory and hard drive when you visit certain web pages. They are used to enable websites to function or to provide information to the owners of a website.
Cookies help us to provide customized services and information. We use cookies on this Website for the following purposes:
Analytical purposes:
Analytical cookies allow us to recognize, measure and track visitors to the Website. This helps us to improve and develop the way the Website works, for example, by determining whether site visitors can find information easily, or by identifying the aspects of the site that are of the most interest to them.
Usage preferences:
Some of the cookies on the Website are activated when visitors to our sites make a choice about their usage of the site.
Our Website then ‘remembers’ the settings preferences of the user concerned. This allows us to tailor aspects of the site to the individual user.
Terms and conditions:
We use cookies on the Website to record when a site visitor has seen a policy, such as this one, or provided consent, such as consent to the terms and conditions on our Website. This helps to improve the user’s experience of the site – for example, it avoids a user from repeatedly being asked to consent to the same terms.
Session management:
The software that runs the Website uses cookies for technical purposes needed by the internal workings of our servers.
For instance, we use cookies to distribute requests among multiple servers, authenticate users and determine what features of the site they can access, verify the origin of requests, keep track of information about a user’s session and determine which options or pages to display in order for the site to function.
Functional purposes:
Functional purpose cookies store information that is needed by our applications to process and operate. For example, where transactions or requests within an application involve multiple workflow stages, cookies are used to store the information from each stage temporarily, in order to facilitate completion of the overall transaction or request.
To make full use of the Website, your computer or mobile device will need to accept cookies, as the site will not function properly without them. In addition, cookies are required in order to provide you with personalized features on the Website.
Local Flash Storage:
We may include content on the Website designed for display using Adobe Flash Player, such as animations, videos and tools. Local flash storage (often referred to as “Flash cookies”) can be used to help improve your experience as a user.
Flash storage is retained on your device in much the same way as standard cookies, but is managed directly by your Flash software.
If you wish to disable or delete information stored locally in Flash, please see the documentation for your Flash software, located at www.adobe.com. Please note that, if you disable Flash cookies, some site functionality may not work.
Third party cookies:
When you visit the Website, you may receive cookies that are set by third parties. These cookies are used for the purposes described in the bullet points above. We do not control the setting of these third party cookies, so we suggest you might wish to check the third party websites for more information about their use of cookies and how to manage them.
Amending cookie preferences:
You can configure your browser to accept all cookies, reject all cookies, notify you when a cookie is set, or delete cookies that have already been set. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Website. In addition, a number of companies offer utilities designed to help you visit websites anonymously.
The sitewww.allaboutcookies.org includes instructions for managing cookies on many commonly used browses, or you may consult the vendor documentation for your specific software.
Privacy Preferences:
This Website may contain information, including P3P privacy policies (“Privacy Preference Information”), intended to work with your selected privacy preferences. While we have tried to make such Privacy Preference Information included within this Website conform to this full-text of this Privacy Policy, this Privacy Policy is the definitive statement of the privacy policies and practices for this Website.
Service Providers:
We may use internal or external service providers to operate our Website and employ other persons to perform work on our behalf, such as sending postal mail and e-mail. These persons may have access to the personally identifiable information you submit through the Website, but only for the purpose of performing their duties. These personnel are not permitted to use your personally identifiable information for any other purpose.
Privacy Program
Compliance with Laws:
Company does not automatically collect personally identifiable information from visitors to our Website, except to the extent we are required to do so pursuant to the USA PATRIOT Act or some other statute or regulation applicable to us.
We will not provide any personally identifiable information to any other persons, except (a) if we are required to make disclosures to the government or private parties in connection with a lawsuit, subpoena, investigation, similar proceedings or regulatory examination, (b) to comply with applicable laws or regulations, (c) to enforce these Terms, or
(d) to share information with our affiliates or service providers in connection with providing services to you. We can (and you authorize us to) disclose any such information in those circumstances.
E-mail and Marketing:
Company does not sell its customers’ e-mail addresses, nor will we provide your personal information to third parties for their marketing purposes. Company will not send you e-mail messages without first receiving your permission, unless it relates to servicing your account. It is our policy to include instructions for unsubscribing from these permission-based programs. We recommend that you do not send us any individual personal information via nonsecure methods of correspondence, including via public electronic communication channels, such as Internet e-mail, which are generally not secure.
Business Transfers:
If all or some of the business, stock or assets of Company are acquired or merged with another business entity, we will share all or some of your information with this entity to continue to provide service to you. You will receive notice of such an event and the new entity will inform you of any changes to the practices in this Privacy Policy. If the new entity wishes to make additional use of your information, you may decline such use at such time.
Children’s Privacy
Although this Website is not targeted toward children, we are concerned about the safety and privacy of children who use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has provided us with personally identifiable information without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without verifiable parental consent, he or she should contact us.
Third Party Websites
Company may establish links between this Website and one or more websites operated by third parties. Company has no control over any such other websites, the contents therein or the products/services offered. Your access to and use of such linked websites is governed by the terms of use and privacy policies of those sites, and shall be at your own risk.
Company disclaims responsibility for the privacy policies and customer information practices of third-party internet websites hyperlinked from our Website.
Security
No data transmission over the internet can be 100% secure, so Company cannot ensure or warrant the security of any information you submit to us on this Website. However, Company seeks to protect your personal information when you transact business on our Website by requiring the use of a browser software program that supports industry standard SSL encryption with 128-bit key lengths. The “128-bit” designation refers to the length of the key used to encrypt the data being transmitted, with a longer key representing a higher level of security.
Users from the European Union and Switzerland
This section of the Privacy Policy applies only if you use our Website or services covered by this Privacy Policy from a country that is a Member State of the European Union or Switzerland, and supplements the information in this Privacy Policy.
CONTROLLER OF PERSONAL INFORMATION
To the extent that Company is subject to the laws of the European Union and Switzerland when processing personal data (“Personal Data”), it shall be the “data controller” under such laws.
LEGAL BASIS FOR DATA PROCESSING
We process Personal Data for the purposes set out in this Privacy Policy, as described above. Our legal basis to process Personal Data includes processing that is: necessary for the performance of the Services; necessary to comply with legal requirements (for example, to comply with applicable accounting rules or to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you and to improve the Website and our services); and, where legally required and we have no other valid legal basis to process Personal Data, we will use consent by our customers (for example, to provide you with marketing information or share information with third parties), which may subsequently be withdrawn at any time (by emailing privacy@Synquery.ai) without affecting the lawfulness of processing based on consent before its withdrawal.
In some instances, you may be required to provide us with Personal Data for processing as described above, in order for us to be able to provide you all of our Services, and for you to use all the features of our website.
INTERNATIONAL TRANSFERS OF PERSONAL DATA
The nature of Company’s business means that the Personal Data collected through our services will be transferred to the United States. Also, Company personnel and some of the third-parties to whom we disclose Personal Data (as set out above) may be located in the United States and other countries outside of the European Union or Switzerland, including in countries to which you fly and that may not provide the same level of data protection as your home country. We take appropriate steps to ensure that recipients of your Personal Data are bound to duties of confidentiality and we implement measures such as standard data protection contractual clauses to ensure that any transferred Personal Data, remains protected and secure. A copy of these clauses can be requested by emailing privacy@Synquery.ai.
YOUR RIGHTS
Where the European Union’s General Data Protection Regulation 2016/679, or GDPR, applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. To exercise any of your rights, please email privacy@Synquery.ai. Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case.
ACCESS
You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
PORTABILITY
You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.
CORRECTION
You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required.
Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
ERASURE
You may request that we erase the personal information we hold about you in the following circumstances:
where you believe it is no longer necessary for us to hold the personal information;
we are processing it on the basis of your consent and you wish to withdraw your consent;
we are processing your data on the basis of our legitimate interest and you object to such processing;
you no longer wish us to use your data to send you marketing; or
you believe we are unlawfully processing your data.
Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.
RESTRICTION OF PROCESSING TO STORAGE ONLY
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:
You believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate;
We wish to erase the personal information as the processing we are doing is unlawful but you want us to simply restrict the use of that data;
We no longer need the personal information for the purposes of the processing but you require us to retain the data for the establishment, exercise or defense of legal claims; or
You have objected to us processing personal information we hold about you on the basis of our legitimate interest and you wish us to stop processing the personal information while we determine whether there is an overriding interest in
us retaining such personal information.
OBJECTION
You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims.
You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.
WITHDRAWAL OF CONSENT
Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by emailing privacy@synquery.ai.