Synquery maintains client reviews of experts when provided, and we will provide you feedback to help you get the most out of our platform.
The following pointers will help you to get more positive client feedback and engagements by making sure we can accurately match your profile with client questions, leading to glowing client reviews!
1) Ensure Your Synquery Profile is Complete
A comprehensive and well-detailed profile is crucial for getting matched with the right engagements. Here’s what you should focus on:
Detailed Work History: Provide us your LinkedIn and/or resume to save you time and make sure we have a full employment history.
Responsibilities and Scope: Details about your specific responsibilities, the scope of your decision-making power, and any key projects you’ve led help elevate your profile to clients. For instance, what kind of budget did you manage? How large was your team? What vendors did you evaluate? Information that you would typically highlight in a year-end performance review allows us to assign topics of expertise to your profile, qualifying you for more engagements.
Continual Updates: Profiles that are regularly updated with new experience, certifications, or career shifts have a better chance of getting matched with opportunities.
Customer Perspective: Clients often want to get a customer's perspective on a product. Providing us information on what products you've used or evaluated in the recent past allows us to qualify you for these engagements.
Why it matters: When we understand your full professional background, we can match you to a wider variety of projects, ensuring you get more engagement offers and those that are best suited to your expertise.
2) How to Perform Well on Client Engagements
Getting 5-star reviews is about providing leveraging your deep professional expertise to answer client questions. Here’s how to ace your client engagements:
Listen Actively: While it may seem obvious, one of the keys to a successful consultation is listening carefully to the client's questions. Make sure you fully understand the question before answering, and feel comfortable asking clients to clarify if needed. Remember, clients' familiarity with the topic at hand varies substantially across engagements.
Comfort with Ambiguity: Many clients come to you for your expertise in areas where they have incomplete information and value expert opinions, even if they aren't grounded in certainty. It’s okay to provide your best guess on a question based on your experience, as long as you clarify that's the case.
Be Responsive: Many clients are on time sensitive engagements and deeply value quick turnaround on their engagements. If clients can rely on you for fast responses to their inquiries, you will receive more demand for consultations.
Why it matters: Experts who communicate effectively and consistently deliver helpful insights tend to receive higher ratings, which leads to more opportunities down the line.